Privacy Policy
Last updated: January 2025
Kookaburra Finance Pty Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect
We may collect:
- Personal identification information (name, email, phone, address)
- Financial information required for loan applications (income, expenses, assets, liabilities)
- Employment and business information
- Credit information (via credit reporting bodies, with your consent)
- Website usage data (via analytics tools such as Google Analytics)
How we collect information
We collect information when you complete an enquiry form, speak with us by phone or email, apply for a loan product, or use our website. We collect only information that is reasonably necessary for the purposes outlined below.
Why we collect your information
- To assess your eligibility for credit products and provide mortgage broking services
- To comply with our legal and regulatory obligations (including Anti-Money Laundering/Counter-Terrorism Financing)
- To communicate with you about your enquiry or application
- To improve our services and website
- With your consent, to send you relevant updates and newsletters
Disclosure of your information
We may disclose your information to:
- Lenders and credit providers in connection with loan applications
- Our aggregator or licensee for compliance and audit purposes
- Third-party service providers (e.g. CRM software, email providers) who are bound by confidentiality obligations
- Regulatory bodies where required by law
We do not sell your personal information to third parties.
Security
We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure. Our systems use industry-standard encryption and access controls.
Access and correction
You have the right to access personal information we hold about you and to request corrections if that information is inaccurate. To make a request, contact us at hello@kookaburrafinance.com.au.
Complaints
If you believe we have mishandled your personal information, you may contact us in the first instance. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
For any privacy queries, contact: hello@kookaburrafinance.com.au